Terms & Conditions

Effective Date: January 28, 2026

Welcome to Fezox ("we", "our", "us"). These Terms & Conditions ("Terms") govern your use of our food and grocery delivery application and services.

1. Acceptance of Terms

By accessing or using our app, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. User Responsibilities

• You must provide accurate and complete information during sign-up.
• You are responsible for maintaining the confidentiality of your account and password.
• You agree not to misuse or attempt to disrupt the service.

3. Orders & Deliveries

• Once an order is placed, it cannot be cancelled after preparation begins.
• Delivery times may vary based on location and availability.
• In case of delivery failure due to incorrect information, the payment will not be refunded.

4. Payments

• We accept various payment methods including COD, UPI, and wallet payments.
• All transactions are secure and encrypted.
• In case of failed payment, your order will not be processed.

5. Refunds & Cancellations

Refunds are applicable only in the following cases:

• Order not delivered due to internal issues.
• Item is unavailable and payment was already made.

6. Limitation of Liability

We are not liable for any indirect or consequential damages arising from the use of our services.

7. Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be notified within the app and effective immediately.

8. Contact Information

If you have questions about these Terms, contact us at:

📧 support.fezox@gmail.com

Thank you for using Fezox. Enjoy your experience! 🚀

Privacy Policy

Effective Date: January 28, 2026

Welcome to Fezox ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

1. Information We Collect

When you use Fezox, we may collect the following personal information:

• Name
• Phone number
• Address
• Landmark (optional)

2. How We Use Your Information

We use the collected data to:

• Fulfill and manage your orders
• Provide customer support
• Improve our services
• Communicate with you about your account or orders

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with any third party. Your data is used strictly to deliver services through Fezox.

4. Data Security

We use appropriate security measures to protect your data. While we aim to use commercially acceptable means, no method is 100% secure.

5. Children's Privacy

This app is not intended for children under the age of 13. We do not knowingly collect personal data from children.

6. Your Consent

By using Fezox, you consent to this Privacy Policy and agree to its terms.

7. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be reflected on this page with the updated date.

8. Contact Us

If you have any questions or concerns, please contact us at:

Email: support.fezox@gmail.com